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Complaint Procedure

Effective Date: June 24, 2024

Introduction

BusinessClassASAP.com strives to deliver exceptional service to every customer. We understand that issues may arise, and we aim to address any concerns you have efficiently and equitably. This Complaint Procedure outlines our process for submitting and resolving complaints.

Scope

This procedure covers all complaints related to our services, including but not limited to reservation issues, customer support interactions, website functionality, and any other aspects of our operations.

How to Submit a Complaint

We encourage you to reach out to our customer support team to attempt an informal resolution of your issue:

What Information to Include

When submitting a complaint, please provide the following details:

  • Your complete name and contact information
  • Reservation number (if applicable)
  • Date and time of the occurrence
  • Comprehensive description of the issue
  • Any relevant documents or evidence
  • Your preferred outcome or resolution

Our Complaint Handling Process

  1. Acknowledgment: We will confirm receipt of your complaint within 2 business days.
  2. Investigation: Our dedicated complaint resolution team will conduct a thorough examination of your complaint, which may involve reviewing records, consulting with relevant personnel, and contacting third-party providers if necessary.
  3. Resolution: We strive to resolve most complaints within 10 business days. For more intricate issues, it may take up to 30 days. We will keep you updated on the progress throughout the process.
  4. Response: After completing our investigation, we will provide you with a written response detailing our findings and any actions we have taken or intend to take.
  5. Appeal: If you are dissatisfied with the resolution, you may appeal the decision within 14 days of receiving our response. A senior manager not previously involved in the complaint will review the appeal.

Our Commitment

We are dedicated to:

  • Addressing all complaints seriously and impartially
  • Managing complaints promptly and confidentially
  • Utilizing complaints as opportunities to enhance our services

Privacy and Confidentiality

All complaints will be handled with discretion. Personal information will only be used for addressing the complaint and will be managed in accordance with our Privacy Policy.

Monitoring and Reporting

We routinely analyze complaint data to identify patterns and systemic issues. This information is used to improve our services and prevent recurring problems.

Changes to This Complaint Procedure

We may revise this Complaint Procedure periodically. We will inform users of any significant changes by posting a notice on our website and updating the "Effective Date" at the top of this document.

Contact Us

If you have any questions regarding this Complaint Procedure, please reach out to us:

We value your input and are committed to continuously improving our services to meet your expectations.

Disclaimer

All the fares quoted are in Dollars and include all taxes, fees, and surcharges. All our flight ticket prices are ‘from’ per person and based on the selected service class, departure city, airline, and flight route. Some airlines may take additional baggage fares. The discounted price rate may vary and completely depend on the airlines. The fares are subject to seat availability in the corresponding booking inventory. Seats are limited and may not be available on all flights and dates. The fares have a flexible booking policy: free exchange and/or cancelation are available now with our partner airlines. In the event of trip cancelation, unless otherwise stated, customers will retain travel credit with the issuing airline for a period determined by the airline policy, excluding airline fees. In the event of an exchange, a fare difference may apply. The fares and their governing rules are subject to change without prior notice. Other restrictions may apply.